In Need Of Some Servicing

I think generally speaking that customer service is almost nonexistent.  I worked as a server in college, there were two stints as a barista and I also worked in retail.  I understand what good service means and I really appreciate it when I get it.  Last night at dinner the service was terrible and the food wasn't much better.  I had to ask the hostess to refill our drinks because our waitress was nowhere to be found.  My food was swimming in oil and I couldn't eat it.  The waitress did not deliver the food to our table and not once did she come to the table after the food was delivered to ask how everything was.  Once again I had to ask the hostess to get the waitress.  I told her that the food was terrible and so was her service.  And she replied "well I did bring you an ice tea".  Is that the extent of your function in this position?  I don't know what has happened to customer service or why people don't care anymore.  I had knee surgery recently and I went to a clothing store while still wearing an awesome knee brace (the one that goes from hip to ankle) and using crutches.  I asked for the handicap dressing room and the sales "associate" informed they didn't have one.  I left without buying anything and called the district manager because I know by law that stores must have handicap dressing rooms.  She was just as worthless as the sales "associate".  I went back to the store the next day and discovered the handicap dressing room is used for storage!  I have never gone back.  To be honest I am too old for their crappy poorly made clothes anyway but they are cheap.  Oh, the store is Forever 21 FYI.